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HELP! PC Crashes from TF2
posted in Q/A Help
1
#1
0 Frags +

Lately Ive been having my PC crash while playing TF2. It used to be once a week but is now at least 1-2 times a day.
Nothing specific causes it. It could happen while in the loading screen, or in the middle of a game.
Ive even rebuilt the PC with all new parts TWICE and still have issues.

I'm offering a free unusual to whoever figures out my issue. Feel free to add me on steam for more info.

I've tried many things but I feel its TF2 crashing then freezing my PC, for some reason. I've checked drivers, replaced parts, etc.

It's not overheating or hardware failure. I never get any BSOD or any event errors in event viewer. The game tends to freeze but I still hear mumble for a little bit, then it freezes too and I am unable to even change caps lock, so the PC does lock up and crash. I am forced to do a hard shutdown or restart.

Specs are:

gtx1080ti
OS on m.2 ssd
6900K i7
32GB of ram
Steam is installed on a second ssd.

I really dont know what else to do and any help would be truly appreciated. I'm pretty desperate to get this resolved.

Lately Ive been having my PC crash while playing TF2. It used to be once a week but is now at least 1-2 times a day.
Nothing specific causes it. It could happen while in the loading screen, or in the middle of a game.
Ive even rebuilt the PC with all new parts TWICE and still have issues.

I'm offering a free unusual to whoever figures out my issue. Feel free to add me on steam for more info.

I've tried many things but I feel its TF2 crashing then freezing my PC, for some reason. I've checked drivers, replaced parts, etc.

It's not overheating or hardware failure. I never get any BSOD or any event errors in event viewer. The game tends to freeze but I still hear mumble for a little bit, then it freezes too and I am unable to even change caps lock, so the PC does lock up and crash. I am forced to do a hard shutdown or restart.

Specs are:

gtx1080ti
OS on m.2 ssd
6900K i7
32GB of ram
Steam is installed on a second ssd.

I really dont know what else to do and any help would be truly appreciated. I'm pretty desperate to get this resolved.
2
#2
4 Frags +

have you tried verifying your cache/freshly installing tf2 and/or steam?

have you tried verifying your cache/freshly installing tf2 and/or steam?
3
#3
2 Frags +
unskilledhave you tried verifying your cache/freshly installing tf2 and/or steam?

Sure have. No luck.

[quote=unskilled]have you tried verifying your cache/freshly installing tf2 and/or steam?[/quote]
Sure have. No luck.
4
#4
4 Frags +

maybe try reverting drivers on gpu?

maybe try reverting drivers on gpu?
5
#5
1 Frags +

What exactly is happening during the crash? Fans go crazy? any error? black screen or freeze frame?memory use through the roof? Happen with other games or just TF2 (source games?). What parts have you replaced exactly?

Completely removed TF2 and reinstalled? Set everything to default (no gfx config, no hud/custom folder at all)

What exactly is happening during the crash? Fans go crazy? any error? black screen or freeze frame?memory use through the roof? Happen with other games or just TF2 (source games?). What parts have you replaced exactly?

Completely removed TF2 and reinstalled? Set everything to default (no gfx config, no hud/custom folder at all)
6
#6
1 Frags +
drshdwpuppetWhat exactly is happening during the crash? Fans go crazy? any error? black screen or freeze frame?memory use through the roof? Happen with other games or just TF2 (source games?). What parts have you replaced exactly?

Completely removed TF2 and reinstalled? Set everything to default (no gfx config, no hud/custom folder at all)

No nothing like that. The only confirmation that I see is that if I'm in the middle of playing the screen freezes and I get looping game audio, I haven't gotten any similar crashes yet in any other games besides once in paladins (played the game less than an hour). I've literally built whole new systems.

I've also reinstalled tf2 and tried with default with no luck.

[quote=drshdwpuppet]What exactly is happening during the crash? Fans go crazy? any error? black screen or freeze frame?memory use through the roof? Happen with other games or just TF2 (source games?). What parts have you replaced exactly?

Completely removed TF2 and reinstalled? Set everything to default (no gfx config, no hud/custom folder at all)[/quote]
No nothing like that. The only confirmation that I see is that if I'm in the middle of playing the screen freezes and I get looping game audio, I haven't gotten any similar crashes yet in any other games besides once in paladins (played the game less than an hour). I've literally built whole new systems.

I've also reinstalled tf2 and tried with default with no luck.
7
#7
2 Frags +

It sounds like 1 of 3 things.

RAM: you said that you rebuilt everything so maybe/prolly not. If you haven't changed out RAM, try out removing all but 1 stick and see if your TF2 is more stable. You would probably be having other problems if this was the case.

SSD: I had a similar problem when I was loading TF2 from a dying drive.

Video drivers: I've heard of this problem with certain versions of video card drivers. Try rolling back the drivers to before you were having this issue.

It sounds like 1 of 3 things.

RAM: you said that you rebuilt everything so maybe/prolly not. If you haven't changed out RAM, try out removing all but 1 stick and see if your TF2 is more stable. You would probably be having other problems if this was the case.

SSD: I had a similar problem when I was loading TF2 from a dying drive.

Video drivers: I've heard of this problem with certain versions of video card drivers. Try rolling back the drivers to before you were having this issue.
8
#8
1 Frags +
drshdwpuppetIt sounds like 1 of 3 things.

RAM: you said that you rebuilt everything so maybe/prolly not. If you haven't changed out RAM, try out removing all but 1 stick and see if your TF2 is more stable. You would probably be having other problems if this was the case.

SSD: I had a similar problem when I was loading TF2 from a dying drive.

Video drivers: I've heard of this problem with certain versions of video card drivers. Try rolling back the drivers to before you were having this issue.

I've tried 4 different ram kits and all result in the same issue. I've also booted into a memtest with no errors.

I don't think its the SSD as I've played other games with no issues. But I did replace my main OS ssd.

I've had this issue for a couple months so idk what to use.

[quote=drshdwpuppet]It sounds like 1 of 3 things.

RAM: you said that you rebuilt everything so maybe/prolly not. If you haven't changed out RAM, try out removing all but 1 stick and see if your TF2 is more stable. You would probably be having other problems if this was the case.

SSD: I had a similar problem when I was loading TF2 from a dying drive.

Video drivers: I've heard of this problem with certain versions of video card drivers. Try rolling back the drivers to before you were having this issue.[/quote]

I've tried 4 different ram kits and all result in the same issue. I've also booted into a memtest with no errors.

I don't think its the SSD as I've played other games with no issues. But I did replace my main OS ssd.

I've had this issue for a couple months so idk what to use.
9
#9
-4 Frags +

buy an hp

buy an hp
10
#10
1 Frags +

I've reinstalled TF2 just now and will be playing on all stock TF2 to see if I still crash or not.

I've reinstalled TF2 just now and will be playing on all stock TF2 to see if I still crash or not.
11
#11
-2 Frags +

reseat your ram

reseat your ram
12
#12
2 Frags +

You could always do the "refresh" option windows provides. It pretty much resets windows to factory settings but keeps all your documents/files/other personal files. If I'm quick it usually takes me less than an hour but it can be 1-2. All you have to do is reinstall all your programs and software when you're done. I usually just take a picture of what programs I have installed in my "programs and features" so I don't forget anything. Iirc I think it resets drivers to factory too so you may have to update those. It might be a good idea to do a backup of everything as well just to be safe, but I've never had a problem.

Speaking from a troubleshooting point of view, you said you've replaced your ram which didn't help. Try buying different components 1 by 1, and if it doesn't fix it simply return them? Maybe you'll find the one thing that was causing the problem.

You could always do the "refresh" option windows provides. It pretty much resets windows to factory settings but keeps all your documents/files/other personal files. If I'm quick it usually takes me less than an hour but it can be 1-2. All you have to do is reinstall all your programs and software when you're done. I usually just take a picture of what programs I have installed in my "programs and features" so I don't forget anything. Iirc I think it resets drivers to factory too so you may have to update those. It might be a good idea to do a backup of everything as well just to be safe, but I've never had a problem.

Speaking from a troubleshooting point of view, you said you've replaced your ram which didn't help. Try buying different components 1 by 1, and if it doesn't fix it simply return them? Maybe you'll find the one thing that was causing the problem.
13
#13
0 Frags +

Do a clean install of drivers using the disk that was provided. Even though they arent gonna give you the best performance, at least you know that the drivers arent the problem if you use them.

Do a clean install of drivers using the disk that was provided. Even though they arent gonna give you the best performance, at least you know that the drivers arent the problem if you use them.
14
#14
0 Frags +

I've cleanly reinstalled windows multiple times. And have made sure I got new drivers too along with trying disk provided drivers too.

I've definitely ruled out hardware failure. Trust me. I've extensively tested all parts with stress tests and other tests to ensure they aren't the problem.

I've cleanly reinstalled windows multiple times. And have made sure I got new drivers too along with trying disk provided drivers too.

I've definitely ruled out hardware failure. Trust me. I've extensively tested all parts with stress tests and other tests to ensure they aren't the problem.
15
#15
1 Frags +
ShdSteelI've cleanly reinstalled windows multiple times. And have made sure I got new drivers too along with trying disk provided drivers too.

I've definitely ruled out hardware failure. Trust me. I've extensively tested all parts with stress tests and other tests to ensure they aren't the problem.

Have you done any overclocking? If so I assume you did a prime95 test or something similar, but for how long?

[quote=ShdSteel]I've cleanly reinstalled windows multiple times. And have made sure I got new drivers too along with trying disk provided drivers too.

I've definitely ruled out hardware failure. Trust me. I've extensively tested all parts with stress tests and other tests to ensure they aren't the problem.[/quote]

Have you done any overclocking? If so I assume you did a prime95 test or something similar, but for how long?
16
#16
1 Frags +
ComangliaShdSteelI've cleanly reinstalled windows multiple times. And have made sure I got new drivers too along with trying disk provided drivers too.

I've definitely ruled out hardware failure. Trust me. I've extensively tested all parts with stress tests and other tests to ensure they aren't the problem.

Have you done any overclocking? If so I assume you did a prime95 test or something similar, but for how long?

No overclocking until I solve the issue. I ran prime95 for 3 hours with small ffts and only got to 30C on CPU.

[quote=Comanglia][quote=ShdSteel]I've cleanly reinstalled windows multiple times. And have made sure I got new drivers too along with trying disk provided drivers too.

I've definitely ruled out hardware failure. Trust me. I've extensively tested all parts with stress tests and other tests to ensure they aren't the problem.[/quote]

Have you done any overclocking? If so I assume you did a prime95 test or something similar, but for how long?[/quote]
No overclocking until I solve the issue. I ran prime95 for 3 hours with small ffts and only got to 30C on CPU.
17
#17
1 Frags +

Any custom cfgs/files that might trigger a crash?

Any custom cfgs/files that might trigger a crash?
18
#18
2 Frags +
ShdSteelComangliaShdSteelI've cleanly reinstalled windows multiple times. And have made sure I got new drivers too along with trying disk provided drivers too.

I've definitely ruled out hardware failure. Trust me. I've extensively tested all parts with stress tests and other tests to ensure they aren't the problem.

Have you done any overclocking? If so I assume you did a prime95 test or something similar, but for how long?
No overclocking until I solve the issue. I ran prime95 for 3 hours with small ffts and only got to 30C on CPU.

I've added you on steam to give you a bit more indepth quick help

[quote=ShdSteel][quote=Comanglia][quote=ShdSteel]I've cleanly reinstalled windows multiple times. And have made sure I got new drivers too along with trying disk provided drivers too.

I've definitely ruled out hardware failure. Trust me. I've extensively tested all parts with stress tests and other tests to ensure they aren't the problem.[/quote]

Have you done any overclocking? If so I assume you did a prime95 test or something similar, but for how long?[/quote]
No overclocking until I solve the issue. I ran prime95 for 3 hours with small ffts and only got to 30C on CPU.[/quote]

I've added you on steam to give you a bit more indepth quick help
19
#19
2 Frags +
diashockAny custom cfgs/files that might trigger a crash?

Not that I know of. It's all simple things like binds and interp settings.

[quote=diashock]Any custom cfgs/files that might trigger a crash?[/quote]
Not that I know of. It's all simple things like binds and interp settings.
20
#20
1 Frags +

It's a longshot, but have you messed with mat_queue_mode? I know multithreading can cause crashing in source sometimes. Try turning it off.

It's a longshot, but have you messed with mat_queue_mode? I know multithreading can cause crashing in source sometimes. Try turning it off.
21
#21
0 Frags +
Android_It's a longshot, but have you messed with mat_queue_mode? I know multithreading can cause crashing in source sometimes. Try turning it off.

Actually have never heard of it. Apparently its -1 right now.

[quote=Android_]It's a longshot, but have you messed with mat_queue_mode? I know multithreading can cause crashing in source sometimes. Try turning it off.[/quote] Actually have never heard of it. Apparently its -1 right now.
22
#22
2 Frags +

-1 is default/automatic. Should be the same as 2 in your case. 0 or 1 are both single threaded settings IIRC. You'll lose fps probably, but there was a point when TF2 would be more stable with them. I don't know if that's still the case, and it's probably not what's causing your crashing, but it might be worth a shot.

-1 is default/automatic. Should be the same as 2 in your case. 0 or 1 are both single threaded settings IIRC. You'll lose fps probably, but there was a point when TF2 would be more stable with them. I don't know if that's still the case, and it's probably not what's causing your crashing, but it might be worth a shot.
23
#23
DM Servers
1 Frags +

reseat your ram, check how much you have. Are you mixing sticks?

I was having almost this exact same problem until I figured out that my computer was only recognizing like 2 gb of ram because I had different brands of ram in different slots (like an idiot). I fixed it by taking all but one of the same brand out, and reseating the remaining sticks.

(and yes i know you said you ruled out all hardware problems but it's worth a shot)

If that doesn't work, try running Prime95 for 24 hours (with no other apps open) and report temps and stuff back here.

By the way, you could reinstall windows. That has a pretty good chance of fixing it (and any other problems you might be having)

reseat your ram, check how much you have. Are you mixing sticks?

I was having almost this exact same problem until I figured out that my computer was only recognizing like 2 gb of ram because I had different brands of ram in different slots (like an idiot). I fixed it by taking all but one of the same brand out, and reseating the remaining sticks.

(and yes i know you said you ruled out all hardware problems but it's worth a shot)

If that doesn't work, try running Prime95 for 24 hours (with no other apps open) and report temps and stuff back here.


By the way, you [i]could[/i] reinstall windows. That has a pretty good chance of fixing it (and any other problems you might be having)
24
#24
1 Frags +

Welp after a few days With no crashes, I crashed again. While pubbing. Really no indication that it has crashed other than no response from keyboard or screen.

Welp after a few days With no crashes, I crashed again. While pubbing. Really no indication that it has crashed other than no response from keyboard or screen.
25
#25
2 Frags +

Here's some info from net graph 3 right before the crash.

http://imageshack.com/a/img924/228/rEWBrr.jpg

Here's some info from net graph 3 right before the crash.

http://imageshack.com/a/img924/228/rEWBrr.jpg
26
#26
2 Frags +
thesqrtminus1reseat your ram, check how much you have. Are you mixing sticks?

I was having almost this exact same problem until I figured out that my computer was only recognizing like 2 gb of ram because I had different brands of ram in different slots (like an idiot). I fixed it by taking all but one of the same brand out, and reseating the remaining sticks.

(and yes i know you said you ruled out all hardware problems but it's worth a shot)

If that doesn't work, try running Prime95 for 24 hours (with no other apps open) and report temps and stuff back here.

By the way, you could reinstall windows. That has a pretty good chance of fixing it (and any other problems you might be having)

Oh don't worry I've gone through pretty much any scenario in terms of ram. Temps for prime95 after 24 hours is 30C.
Already redownloaded windows 6 times.

[quote=thesqrtminus1]reseat your ram, check how much you have. Are you mixing sticks?

I was having almost this exact same problem until I figured out that my computer was only recognizing like 2 gb of ram because I had different brands of ram in different slots (like an idiot). I fixed it by taking all but one of the same brand out, and reseating the remaining sticks.

(and yes i know you said you ruled out all hardware problems but it's worth a shot)

If that doesn't work, try running Prime95 for 24 hours (with no other apps open) and report temps and stuff back here.


By the way, you [i]could[/i] reinstall windows. That has a pretty good chance of fixing it (and any other problems you might be having)[/quote]
Oh don't worry I've gone through pretty much any scenario in terms of ram. Temps for prime95 after 24 hours is 30C.
Already redownloaded windows 6 times.
27
#27
3 Frags +

wait how did you lose the monitor

wait how did you lose the monitor
28
#28
2 Frags +
sibbyowlcometwait how did you lose the monitor

Crash somehow burned an image into the monitor.

[quote=sibbyowlcomet]wait how did you lose the monitor[/quote]
Crash somehow burned an image into the monitor.
29
#29
2 Frags +
ShdSteelCrash somehow burned an image into the monitor.

that's majorly fucked

i'd suggest carrying on with a different monitor to try and diagnose the issue but it doesn't seem worth it

have you tried booting tf2 on a drive other than what its been on? maybe like a mechanical drive? i know its a longshot but if ssds get overwritten so many times the flash chips get a little fucked and that could somehow cause crashes, and i know multiple os and game re-installs could very well fuck up a flash chip

[quote=ShdSteel]Crash somehow burned an image into the monitor.[/quote]

that's majorly fucked

i'd suggest carrying on with a different monitor to try and diagnose the issue but it doesn't seem worth it

have you tried booting tf2 on a drive other than what its been on? maybe like a mechanical drive? i know its a longshot but if ssds get overwritten so many times the flash chips get a little fucked and that could somehow cause crashes, and i know multiple os and game re-installs could very well fuck up a flash chip
30
#30
1 Frags +
viperShdSteelCrash somehow burned an image into the monitor.
that's majorly fucked

i'd suggest carrying on with a different monitor to try and diagnose the issue but it doesn't seem worth it

have you tried booting tf2 on a drive other than what its been on? maybe like a mechanical drive? i know its a longshot but if ssds get overwritten so many times the flash chips get a little fucked and that could somehow cause crashes, and i know multiple os and game re-installs could very well fuck up a flash chip

That will be my next go to. Monitor luckily seems OK at the moment but I may need to RMA it. Idk how or why this has happened though.

[quote=viper][quote=ShdSteel]Crash somehow burned an image into the monitor.[/quote]

that's majorly fucked

i'd suggest carrying on with a different monitor to try and diagnose the issue but it doesn't seem worth it

have you tried booting tf2 on a drive other than what its been on? maybe like a mechanical drive? i know its a longshot but if ssds get overwritten so many times the flash chips get a little fucked and that could somehow cause crashes, and i know multiple os and game re-installs could very well fuck up a flash chip[/quote]
That will be my next go to. Monitor luckily seems OK at the moment but I may need to RMA it. Idk how or why this has happened though.
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