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Never ship with Purolator!
posted in Off Topic
31
#31
TFCL
2 Frags +
zigzterI do shipping/receiving at a retail chain that uses Purolator. Our store ships out anywhere from 5-30 grand worth of products every month (really rough estimate) and the only complaints I've ever heard from customers in 3+ years of working there was due to staff sending them the wrong product.

Not trying to discredit your story. Just saying they're not all bad, plus all personal deliveries to me were done on time.

Honestly, I'm having a fair bit of trouble believing that. I don't know if it's because I'm extremely unlucky, or if there's something with this building in particular that they refuse to deliver to. It's almost certainly the building, as I recall the super saying that not all companies deliver here properly. But Purolator in particular has been an absolute nightmare to deal with. Each and every single time, they fail to deliver to my building. Typically they never buzz the first time they're out for delivery, and one time, they didn't even come up to the lobby. Just stayed by the curb, near their van/truck. Tonight though, they didn't buzz, nor make any indication that they showed up here at all.

The only delivery company that I've had issues with, is Purolator. FedEx and UPS are also sometimes troublesome, but they're more hit than miss. Purolator is all miss. They do eventually deliver the package, but typically I have to actually go out to their depot and pick it up myself. If I hadn't paid for one day delivery, I wouldn't be as pissed off about their usual shenanigans. I'd still be pissed, but I mean, I fucking paid for the one day thing, and they failed to deliver to my building once again.
Canada Post never has issues. UPS sometimes has issues. FedEx sometimes has issues. Purolator always has issues. I've received packages from each of those companies, and out of all of them, Canada Post has always delivered on the day they were supposed to. UPS usually did, but some of their drivers didn't buzz correctly or at all. But they always came to the building, and when we called them, they'd almost always come back the same day. FedEx is more or less the same as UPS.
But Purolator? Never once have I had a package from them delivered to this building without some kind of major problem, or bullshit with their drivers being too lazy or stupid to figure out how to use a buzzer.
And according to Trust Pilot, I'm not alone.

[quote=zigzter]I do shipping/receiving at a retail chain that uses Purolator. Our store ships out anywhere from 5-30 grand worth of products every month (really rough estimate) and the only complaints I've ever heard from customers in 3+ years of working there was due to staff sending them the wrong product.

Not trying to discredit your story. Just saying they're not all bad, plus all personal deliveries to me were done on time.[/quote]

Honestly, I'm having a fair bit of trouble believing that. I don't know if it's because I'm extremely unlucky, or if there's something with this building in particular that they refuse to deliver to. It's almost certainly the building, as I recall the super saying that not all companies deliver here properly. But Purolator in particular has been an absolute nightmare to deal with. Each and every single time, they fail to deliver to my building. Typically they never buzz the first time they're out for delivery, and one time, they didn't even come up to the lobby. Just stayed by the curb, near their van/truck. Tonight though, they didn't buzz, nor make any indication that they showed up here at all.

The only delivery company that I've had issues with, is Purolator. FedEx and UPS are also sometimes troublesome, but they're more hit than miss. Purolator is all miss. They do eventually deliver the package, but typically I have to actually go out to their depot and pick it up myself. If I hadn't paid for one day delivery, I wouldn't be as pissed off about their usual shenanigans. I'd still be pissed, but I mean, I fucking paid for the one day thing, and they failed to deliver to my building once again.
Canada Post never has issues. UPS sometimes has issues. FedEx sometimes has issues. Purolator always has issues. I've received packages from each of those companies, and out of all of them, Canada Post has always delivered on the day they were supposed to. UPS usually did, but some of their drivers didn't buzz correctly or at all. But they always came to the building, and when we called them, they'd almost always come back the same day. FedEx is more or less the same as UPS.
But Purolator? Never once have I had a package from them delivered to this building without some kind of major problem, or bullshit with their drivers being too lazy or stupid to figure out how to use a buzzer.
And according to Trust Pilot, I'm not alone.
32
#32
9 Frags +

This thread is just too Canadian for me to handle, as a fellow Canadian.

This thread is just too Canadian for me to handle, as a fellow Canadian.
33
#33
1 Frags +

ok ngl i entered this thread having below average expectations but was pleasantly surprised

ok ngl i entered this thread having below average expectations but was pleasantly surprised
34
#34
1 Frags +

It's possible people just go directly to Purolator to complain and our store never gets involved.

However, a good amount of orders are placed in-store as opposed to online, and in-store we don't specifically tell the customer it's being transported by Purolator unless they ask. They just place the order and we call them once it's in.

I do know Purolator sometimes has issues with delivering to apartments, but from what I've heard that's usually only when there's some issue with the buzzer.

It's possible people just go directly to Purolator to complain and our store never gets involved.

However, a good amount of orders are placed in-store as opposed to online, and in-store we don't specifically tell the customer it's being transported by Purolator unless they ask. They just place the order and we call them once it's in.

I do know Purolator sometimes has issues with delivering to apartments, but from what I've heard that's usually only when there's some issue with the buzzer.
35
#35
TFCL
1 Frags +
zigzterIt's possible people just go directly to Purolator to complain and our store never gets involved.

However, a good amount of orders are placed in-store as opposed to online, and in-store we don't specifically tell the customer it's being transported by Purolator unless they ask. They just place the order and we call them once it's in.

I do know Purolator sometimes has issues with delivering to apartments, but from what I've heard that's usually only when there's some issue with the buzzer.

Our buzzer is completely fine. Even went down there tonight to check, and it's working A-OK. Also, other shipping companies have little to no problem with it, even though they're all given the same exact shipment information / address.
I don't know why Purolator can't figure out how to use a buzzer for an apartment building, but you're right, that's basically what most of the complaints are about.
I'm sure if I lived in a larger city, such as Toronto, I'd have very little to no issues with getting items delivered to me. But instead, I live in a relatively small town, and there's maybe 3 or 4 apartment complexes in the entire town. I'm sure whoever is responsible for delivering packages for my area isn't exactly used to delivering to apartment buildings, so I can sort of see why they'd hesitate to deliver to mine. It's rather stupid to think that they might fear the buzzer, but I can honestly see that being true. Small town, few buildings. I'm basically an alien to them.

When I first moved in here, the super warned us that getting items shipped to our apartment may be difficult. That's one of the primary reasons I rarely shop for physical products online, preferring in-store pickups whenever possible. But like, this is really getting ridiculous. I just wish Purolator would learn how to use a freaking buzzer, so I can shop on Amazon more often. I want to be able to buy the one day shipping option, and actually feel confident that I'll get my item in one day. This was the first time I ever paid extra for express shipping, and unless Purolator is removed as a shipment option from Amazon, I don't see myself ever ordering express shipping again. Too many risks involved, and far too inconvenient in the end. Thankfully though, Amazon appears to blocking Purolator from my account, so I guess in the future, I'll be able to order from them more often. May even get Prime for the Twitch sub and game discount stuff. Prime is gimped to all hell in Canada, so I'm hesitating. But still, it might be useful to have if I can get the bullshit shipping stuff sorted out.

[quote=zigzter]It's possible people just go directly to Purolator to complain and our store never gets involved.

However, a good amount of orders are placed in-store as opposed to online, and in-store we don't specifically tell the customer it's being transported by Purolator unless they ask. They just place the order and we call them once it's in.

I do know Purolator sometimes has issues with delivering to apartments, but from what I've heard that's usually only when there's some issue with the buzzer.[/quote]

Our buzzer is completely fine. Even went down there tonight to check, and it's working A-OK. Also, other shipping companies have little to no problem with it, even though they're all given the same exact shipment information / address.
I don't know why Purolator can't figure out how to use a buzzer for an apartment building, but you're right, that's basically what most of the complaints are about.
I'm sure if I lived in a larger city, such as Toronto, I'd have very little to no issues with getting items delivered to me. But instead, I live in a relatively small town, and there's maybe 3 or 4 apartment complexes in the entire town. I'm sure whoever is responsible for delivering packages for my area isn't exactly used to delivering to apartment buildings, so I can sort of see why they'd hesitate to deliver to mine. It's rather stupid to think that they might fear the buzzer, but I can honestly see that being true. Small town, few buildings. I'm basically an alien to them.

When I first moved in here, the super warned us that getting items shipped to our apartment may be difficult. That's one of the primary reasons I rarely shop for physical products online, preferring in-store pickups whenever possible. But like, this is really getting ridiculous. I just wish Purolator would learn how to use a freaking buzzer, so I can shop on Amazon more often. I want to be able to buy the one day shipping option, and actually feel confident that I'll get my item in one day. This was the first time I ever paid extra for express shipping, and unless Purolator is removed as a shipment option from Amazon, I don't see myself ever ordering express shipping again. Too many risks involved, and far too inconvenient in the end. Thankfully though, Amazon appears to blocking Purolator from my account, so I guess in the future, I'll be able to order from them more often. May even get Prime for the Twitch sub and game discount stuff. Prime is gimped to all hell in Canada, so I'm hesitating. But still, it might be useful to have if I can get the bullshit shipping stuff sorted out.
36
#36
1 Frags +

I've ordered a couple products that Purolator shipped to me over the years, and never had a problem with them. Sure, it would have been nice if I didn't have to go out to Etobicoke to pick up one of my things that they could have left at the door (It was a uniform, not like a CPU or a phone), but not a biggie.

I've ordered a couple products that Purolator shipped to me over the years, and never had a problem with them. Sure, it would have been nice if I didn't have to go out to Etobicoke to pick up one of my things that they could have left at the door (It was a uniform, not like a CPU or a phone), but not a biggie.
37
#37
2 Frags +
avaiihnthey probably just google themselves constantly lmao

https://www.google.com/alerts

real talk tho when u have the option of using canada post you shouldn't even be considering using purolator, ups, fedex, canpar, dhl... canada post is fast, cheap, and reliable

[quote=avaiihn]they probably just google themselves constantly lmao[/quote]
https://www.google.com/alerts

real talk tho when u have the option of using canada post you shouldn't even be considering using purolator, ups, fedex, canpar, dhl... canada post is fast, cheap, and reliable
38
#38
1 Frags +

one of the coolest things ive seen on tf.tv, ever

bless up to everyone involved in this thread

one of the coolest things ive seen on tf.tv, ever

bless up to everyone involved in this thread
39
#39
3 Frags +
-protocanada post is fast, cheap, and reliable

except when they go on strike for weeks at a time

[quote=-proto]canada post is fast, cheap, and reliable[/quote]

except when they go on strike for weeks at a time
40
#40
0 Frags +
-protoreal talk tho when u have the option of using canada post you shouldn't even be considering using purolator, ups, fedex, canpar, dhl... canada post is fast, cheap, and reliable

i've tried to have things shipped from the us to canada and every single time they've been delivered through canada post they delivered the parcels to the wrong address, claimed they had no knowledge of dropping them off at the wrong address, then refused to even assist the person i shipped to with the issue and basically told me to go fuck myself

i'd go with fedex

[quote=-proto]real talk tho when u have the option of using canada post you shouldn't even be considering using purolator, ups, fedex, canpar, dhl... canada post is fast, cheap, and reliable[/quote]
i've tried to have things shipped from the us to canada and every single time they've been delivered through canada post they delivered the parcels to the wrong address, claimed they had no knowledge of dropping them off at the wrong address, then refused to even assist the person i shipped to with the issue and basically told me to go fuck myself

i'd go with fedex
41
#41
TFCL
3 Frags +

Okay, Purolator just delivered the package today. I asked him why he wasn't able to deliver it on Friday, like he was supposed to. His reason? And I shit you not, this is legit the actual reason.

"I have poor eyesight, and couldn't read the buzzer info."

....

Are you fucking kidding me? The reason Purolator couldn't deliver the package was because the driver couldn't see the buzzer?! Holy scout on a stick, is that the lamest reason ever!

Okay, Purolator just delivered the package today. I asked him why he wasn't able to deliver it on Friday, like he was supposed to. His reason? And I shit you not, this is legit the actual reason.

"I have poor eyesight, and couldn't read the buzzer info."


....

Are you fucking kidding me? The reason Purolator couldn't deliver the package was because the driver couldn't see the buzzer?! Holy scout on a stick, is that the lamest reason ever!
42
#42
-5 Frags +

We all just probably got trolled by some tftv meme boy who took 3 minutes to create a new steam and tftv account?

Btw, how do you even get this fancy company name or whatever besides your name?

edit: I am blind

We all just probably got trolled by some tftv meme boy who took 3 minutes to create a new steam and tftv account?

Btw, how do you even get this fancy company name or whatever besides your name?

edit: I am blind
43
#43
3 Frags +
TheMackey5We all just probably got trolled by some tftv meme boy who took 3 minutes to create a new steam and tftv account?

Btw, how do you even get this fancy company name or whatever besides your name?
Tino_http://imgur.com/a/oeRws
[quote=TheMackey5]We all just probably got trolled by some tftv meme boy who took 3 minutes to create a new steam and tftv account?

Btw, how do you even get this fancy company name or whatever besides your name?[/quote]
[quote=Tino_]http://imgur.com/a/oeRws[/quote]
44
#44
1 Frags +

Dude literally this morning my buddy at work almost got killed by some idiot Purolator truck driver. Like my city has on average pretty terrible drivers, but I have never seen a Purolator driver in my city that I would ever consider letting drive a delivery truck, let alone operate a wagon to make their deliveries. These guys legit just drive down the middle of the road and go 10 over the speed limit on icy and snowy roads the fucking idiots.

Dude literally this morning my buddy at work almost got killed by some idiot Purolator truck driver. Like my city has on average pretty terrible drivers, but I have never seen a Purolator driver in my city that I would ever consider letting drive a delivery truck, let alone operate a wagon to make their deliveries. These guys legit just drive down the middle of the road and go 10 over the speed limit on icy and snowy roads the fucking idiots.
45
#45
1 Frags +

so I guess if I ever receive bad service I just have to complain on TFTV and they'll respond

so I guess if I ever receive bad service I just have to complain on TFTV and they'll respond
46
#46
7 Frags +
GoofyGorillaso I guess if I ever receive bad service I just have to complain on TFTV and they'll respond

Well, guess I'm making a never fly with delta thread

[quote=GoofyGorilla]so I guess if I ever receive bad service I just have to complain on TFTV and they'll respond[/quote]

Well, guess I'm making a never fly with delta thread
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