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Never ship with Purolator!
posted in Off Topic
1
#1
TFCL
0 Frags +

So, ordered a wire with 1 day shipping off Amazon. They used Purolator to ship it. Purolator didn't arrive at all, and lied about attempting to deliver to my apartment. Like, an actual fucking lie. No notice was left, even though they claimed it was. Just a full on "fuck you" to my face.
So, I went to Amazon, and they refunded my entire shipping charge. They also added a note to my account to never use Purolator, and only ship with Canada Post from now on.

I've used Purolator in the past, and have never once had a successful delivery with them.
https://ca.trustpilot.com/review/purolator.ca

There's a reason they have a 0.3 star rating

Anyway, I'm kinda pissed right now, and needed to share this bullshit. Purolator is pure trash, and I've yet to have a SINGLE successful delivery from them. Ever. And like, this time Amazon didn't give me a choice or whatever. Purolator, or nothing. What's worse is it was a supposed one day delivery, which I paid extra for. I don't exactly have Amazon Prime either, so no discounts or whatever. Just pure and simple extra money for something that Purolator can't fucking do. Like, holy blue balls on a tinder date, dealing with that company is a total nightmare! I also don't see myself ever subscribing to Amazon Prime, as in Canada, it's just a waste of money. But like, if it means that I can get items on the day they're supposed to arrive, I'm all for a Prime subscription. Just, holy shit. Amazon handled everything well enough, but holy fish nozzle is Purolator bad!

/end rant

So, ordered a wire with 1 day shipping off Amazon. They used Purolator to ship it. Purolator didn't arrive at all, and lied about attempting to deliver to my apartment. Like, an actual fucking lie. No notice was left, even though they claimed it was. Just a full on "fuck you" to my face.
So, I went to Amazon, and they refunded my entire shipping charge. They also added a note to my account to never use Purolator, and only ship with Canada Post from now on.

I've used Purolator in the past, and have never once had a successful delivery with them.
https://ca.trustpilot.com/review/purolator.ca

There's a reason they have a 0.3 star rating

Anyway, I'm kinda pissed right now, and needed to share this bullshit. Purolator is pure trash, and I've yet to have a SINGLE successful delivery from them. Ever. And like, this time Amazon didn't give me a choice or whatever. Purolator, or nothing. What's worse is it was a supposed one day delivery, which I paid extra for. I don't exactly have Amazon Prime either, so no discounts or whatever. Just pure and simple extra money for something that Purolator can't fucking do. Like, holy blue balls on a tinder date, dealing with that company is a total nightmare! I also don't see myself ever subscribing to Amazon Prime, as in Canada, it's just a waste of money. But like, if it means that I can get items on the day they're supposed to arrive, I'm all for a Prime subscription. Just, holy shit. Amazon handled everything well enough, but holy fish nozzle is Purolator bad!

/end rant
2
#2
3 Frags +

can it be that they have the wrong location for your address on file?

can it be that they have the wrong location for your address on file?
3
#3
13 Frags +
kKaltUucan it be that they have the wrong location for your address on file?

looking at their reviews, it seems like they have a lot of people's addresses wrong

[quote=kKaltUu]can it be that they have the wrong location for your address on file?[/quote]
looking at their reviews, it seems like they have [i]a lot[i][/i][/i] of people's addresses wrong
4
#4
3 Frags +

lasership is another one to avoid
They hire folks to deliver packages in unmarked cars, sometimes the employees arent even wearing company shirts.
Occasionally they get fed up trying to find your place and will just toss your package

lasership is another one to avoid
They hire folks to deliver packages in unmarked cars, sometimes the employees arent even wearing company shirts.
Occasionally they get fed up trying to find your place and will just toss your package
5
#5
46 Frags +

Hi Sidular,

I’m sorry to hear about your experience. Please accept our apologies for any inconvenience and frustration this may have caused.

Our drivers are expected to buzz up to apartments when delivering. They should also be leaving notices of delivery if there is a safe place to do so and the building management allows it. As you say that this was not done in your case, I’d like to ensure a follow up is done with our local staff. If possible, please email your tracking number to customer.care@purolator.com and we’ll look into it.

Don’t hesitate to contact us there if you have any other questions or concerns.

Thank you,

Jeremie
Social Media Coordinator / Customer Care Team

Purolator Inc.
E-mail: customer.care@purolator.com
www.Purolator.com

Follow us on Twitter:
http://twitter.com/purolatorhelp

Hi Sidular,

I’m sorry to hear about your experience. Please accept our apologies for any inconvenience and frustration this may have caused.

Our drivers are expected to buzz up to apartments when delivering. They should also be leaving notices of delivery if there is a safe place to do so and the building management allows it. As you say that this was not done in your case, I’d like to ensure a follow up is done with our local staff. If possible, please email your tracking number to customer.care@purolator.com and we’ll look into it.

Don’t hesitate to contact us there if you have any other questions or concerns.

Thank you,

Jeremie
Social Media Coordinator / Customer Care Team

Purolator Inc.
E-mail: customer.care@purolator.com
www.Purolator.com

Follow us on Twitter:
http://twitter.com/purolatorhelp
6
#6
63 Frags +
PurolatorHelpstuff

how are these companies finding our website

bring back tf.tv's small business

[quote=PurolatorHelp]stuff[/quote]
how are these companies finding our website

bring back tf.tv's small business
7
#7
11 Frags +
ViperPurolatorHelpstuffhow are these companies finding our website

bring back tf.tv's small business

You think they really created a Steam account and a TFTV account just for this post?

[quote=Viper][quote=PurolatorHelp]stuff[/quote]
how are these companies finding our website

bring back tf.tv's small business[/quote]
You think they really created a Steam account and a TFTV account just for this post?
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#8
79 Frags +

FROYO PurolatorHelp

FROYO PurolatorHelp
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#9
15 Frags +

they probably just google themselves constantly lmao

they probably just google themselves constantly lmao
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#10
10 Frags +

I wouldn't exclude the possibility of this being someone's joke.

I wouldn't exclude the possibility of this being someone's joke.
11
#11
21 Frags +

wtf they created a steam account and a tf.tv account just to post in this thread

wtf they created a steam account and a tf.tv account just to post in this thread
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#12
19 Frags +
shorasViperPurolatorHelpstuffhow are these companies finding our website

bring back tf.tv's small business
You think they really created a Steam account and a TFTV account just for this post?

The steam account used for that post was created 10 minutes before the post

[quote=shoras][quote=Viper][quote=PurolatorHelp]stuff[/quote]
how are these companies finding our website

bring back tf.tv's small business[/quote]
You think they really created a Steam account and a TFTV account just for this post?[/quote]

The steam account used for that post was created 10 minutes before the post
13
#13
4 Frags +

Legit not sure if troll...

Legit not sure if troll...
14
#14
TFCL
10 Frags +

Well, shit. That just happened...

Already contacted them about the issue, and they said the package was already on its way back to Mount Hope, which isn't near me. I can go and manually pick it up, or I can wait for them to try and deliver it again come Monday. I'm just going to wait.
Already got a refund for shipping from Amazon, so as far as I'm concerned, I just want my package, and will never do business with those guys again. I mean, shit dude, 0.3 star rating on Trust Pilot? I didn't even think something like that was possible.

Just for fun though, there was another "horror story" involving them that happened last summer. I ordered something from a different website, and they were the guys sent to ship it. I'm home alone, and have the phone (for the buzzer) right beside me the entire time. I'm sitting out on the balcony, and basically go in and out every 5 or so minutes checking for a truck, as I was determined to catch them this time. So, I see a truck that's more or less unmarked. A guy with a clipboard or tablet (couldn't tell from the distance) got out of the truck, stood at the curb for a good 10 seconds, and got right back into the trick, and drove away. At this point, I'm thinking it's somebody else, and the dude got lost finding the actual house, since it was clear he was a delivery guy. But nope, nada. I go online to check the shipment status, and it says I wasn't home to receive the package. I mean, what? No, you fucking stood at the side of the road of an apartment building for 10 seconds, and THAT is how you determine I'm not home? The flubber is that?

I've got similar horror stories for UPS and FedEx, but at least those guys will usually ship me my shit. Purolator? Not a single package was delivered to me, with every single one being late (a second or third delivery attempt), or having me drive out to their depot just to pick up a package they were supposed to drive out to me.

On the plus side though, the pizza place never fails to deliver the pizza to me, and in 40 minutes or less.

Well, shit. That just happened...

Already contacted them about the issue, and they said the package was already on its way back to Mount Hope, which isn't near me. I can go and manually pick it up, or I can wait for them to try and deliver it again come Monday. I'm just going to wait.
Already got a refund for shipping from Amazon, so as far as I'm concerned, I just want my package, and will never do business with those guys again. I mean, shit dude, 0.3 star rating on Trust Pilot? I didn't even think something like that was possible.

Just for fun though, there was another "horror story" involving them that happened last summer. I ordered something from a different website, and they were the guys sent to ship it. I'm home alone, and have the phone (for the buzzer) right beside me the entire time. I'm sitting out on the balcony, and basically go in and out every 5 or so minutes checking for a truck, as I was determined to catch them this time. So, I see a truck that's more or less unmarked. A guy with a clipboard or tablet (couldn't tell from the distance) got out of the truck, stood at the curb for a good 10 seconds, and got right back into the trick, and drove away. At this point, I'm thinking it's somebody else, and the dude got lost finding the actual house, since it was clear he was a delivery guy. But nope, nada. I go online to check the shipment status, and it says I wasn't home to receive the package. I mean, what? No, you fucking stood at the side of the road of an apartment building for 10 seconds, and THAT is how you determine I'm not home? The flubber is that?

I've got similar horror stories for UPS and FedEx, but at least those guys will usually ship me my shit. Purolator? Not a single package was delivered to me, with every single one being late (a second or third delivery attempt), or having me drive out to their depot just to pick up a package they were supposed to drive out to me.


On the plus side though, the pizza place never fails to deliver the pizza to me, and in 40 minutes or less.
15
#15
16 Frags +

I legit almost thought that that was a pankeyman troll post for a second

I legit almost thought that that was a pankeyman troll post for a second
16
#16
5 Frags +

purolator sounds like laundry detergent

purolator sounds like laundry detergent
17
#17
TFCL
0 Frags +
Shiftapurolator sounds like laundry detergent

Purolator - The Clean Tide Alternative

[quote=Shifta]purolator sounds like laundry detergent[/quote]
Purolator - The Clean Tide Alternative
18
#18
34 Frags +

TFTV makes me so happy

https://puu.sh/tD6jN/efd4b0a54a.png

TFTV makes me so happy

[img]https://puu.sh/tD6jN/efd4b0a54a.png[/img]
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#19
TFCL
-1 Frags +

Holy fuck, so it's official? It's not some kind of troll account or whatever?

Holy fuck, so it's official? It's not some kind of troll account or whatever?
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#20
29 Frags +

http://imgur.com/a/oeRws

http://imgur.com/a/oeRws
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#21
10 Frags +

If it's true, that's actually a next level customer support.

If it's true, that's actually a next level customer support.
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#22
2 Frags +

i have never been trolled in my life

i have never been trolled in my life
23
#23
1 Frags +

-snip-

LOL that's actually their account as well

-snip-

LOL that's actually their account as well
24
#24
2 Frags +
toads_tfwrong account tino :)

https://twitter.com/PurolatorInc/with_replies

this is their real one

Purolator help is their actual support twitter. Many companies have multiple, for example Shaw.

[quote=toads_tf]wrong account tino :)

https://twitter.com/PurolatorInc/with_replies

this is their real one[/quote]

Purolator help is their actual support twitter. Many companies have multiple, for example Shaw.
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#25
35 Frags +

WE ESPORTS NOW

WE ESPORTS NOW
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#26
30 Frags +

Purolator to sponsor a team now.

Purolator to sponsor a team now.
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#27
11 Frags +

jeremie plz accept my friend request

jeremie plz accept my friend request
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#28
59 Frags +
DreamboatPurolator to sponsor a team now.

purolator to sponsor muma since they both never fucking arrive on time

[quote=Dreamboat]Purolator to sponsor a team now.[/quote]
purolator to sponsor muma since they both never fucking arrive on time
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#29
4 Frags +
VulcanDreamboatPurolator to sponsor a team now.purolator to sponsor muma since they both never fucking arrive on time

Tfw the medic is faster than you

Show Content
[quote=Vulcan][quote=Dreamboat]Purolator to sponsor a team now.[/quote]
purolator to sponsor muma since they both never fucking arrive on time[/quote]
Tfw the medic is faster than you
[spoiler]https://clips.twitch.tv/esportsarena/PreciousBoarRaccAttack[/spoiler]
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#30
5 Frags +

I do shipping/receiving at a retail chain that uses Purolator. Our store ships out anywhere from 5-30 grand worth of products every month (really rough estimate) and the only complaints I've ever heard from customers in 3+ years of working there was due to staff sending them the wrong product.

Not trying to discredit your story. Just saying they're not all bad, plus all personal deliveries to me were done on time.

I do shipping/receiving at a retail chain that uses Purolator. Our store ships out anywhere from 5-30 grand worth of products every month (really rough estimate) and the only complaints I've ever heard from customers in 3+ years of working there was due to staff sending them the wrong product.

Not trying to discredit your story. Just saying they're not all bad, plus all personal deliveries to me were done on time.
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