Late night question, but also kinda important for me;
So, as some of you might remember, DanceNumber brought his monitor to GXL by plane. When he got there, the monitor would not display any picture when plugged in. He gave the monitor to me on Sunday, and said if I could get it fixed, I could keep it.
I called Asus; they gave me an RMA, and I sent it to them. They emailed me recently saying the monitor will cost $120 (Not including taxes or shipping) to repair, under the reason, "screen internal broken".
Now, I'm beginning to wonder, if it's best paying that cost to Asus and having them fix it, or if I should let them send it back to me and I get it fixed locally in Toronto. Would I be able to get it fixed for any cheaper? Regardless of cost locally, is there a decent guarantee I can get it fixed, or at least be refunded if it doesn't?
Asus has a set of terms for their out-of-warranty repair, but it's kinda dumb;
The ASUS Computer International sales & returns policy. Any OUT OF WARRANTY repair fee(s) prescribed by ASUS and accepted by the customer is non-refundable and does not guarantee that repairs can be made. If repairable, a limited 90-day warranty will apply to the repair only, excluding any form of physical damage or other customer induced damage.
The monitor is an Asus VG248QE
Late night question, but also kinda important for me;
So, as some of you might remember, DanceNumber brought his monitor to GXL by plane. When he got there, the monitor would not display any picture when plugged in. He gave the monitor to me on Sunday, and said if I could get it fixed, I could keep it.
I called Asus; they gave me an RMA, and I sent it to them. They emailed me recently saying the monitor will cost $120 (Not including taxes or shipping) to repair, under the reason, "screen internal broken".
Now, I'm beginning to wonder, if it's best paying that cost to Asus and having them fix it, or if I should let them send it back to me and I get it fixed locally in Toronto. Would I be able to get it fixed for any cheaper? Regardless of cost locally, is there a decent guarantee I can get it fixed, or at least be refunded if it doesn't?
Asus has a set of terms for their out-of-warranty repair, but it's kinda dumb;
[quote=]The ASUS Computer International sales & returns policy. Any OUT OF WARRANTY repair fee(s) prescribed by ASUS and accepted by the customer is non-refundable and does not guarantee that repairs can be made. If repairable, a limited 90-day warranty will apply to the repair only, excluding any form of physical damage or other customer induced damage.[/quote]
The monitor is an Asus VG248QE
The important question is what is it worth to you?
If you don't have the option of buying another monitor, or if you don't have another monitor you could use your only option might be to send it in. Check around and see if anyone else has had the same issue, and if/how well it worked when they got it back from being fixed. Sometimes refurbished monitors can be just as good as new, sometimes they're thrown together by a monkey with glue and don't work for anything.
A brand new monitor of that same type is only $110 more than what you would pay just for the repair, so it might be the better option to just spend the extra money and get a brand new one. Plus with a new one you can almost always send it back for a full refund if it doesn't work when you get it.
If you're feeling really brave, you could also look up online to see if there's any way to fix it on your own.
The important question is what is it worth to you?
If you don't have the option of buying another monitor, or if you don't have another monitor you could use your only option might be to send it in. Check around and see if anyone else has had the same issue, and if/how well it worked when they got it back from being fixed. Sometimes refurbished monitors can be just as good as new, sometimes they're thrown together by a monkey with glue and don't work for anything.
A brand new monitor of that same type is only $110 more than what you would pay just for the repair, so it might be the better option to just spend the extra money and get a brand new one. Plus with a new one you can almost always send it back for a full refund if it doesn't work when you get it.
If you're feeling really brave, you could also look up online to see if there's any way to fix it on your own.
no one will guarantee you that they can repair your monitor and everyone will give you an estimate of cost that is way below what they're actually going to charge you
try fixing it yourself or get a new monitor
no one will guarantee you that they can repair your monitor and everyone will give you an estimate of cost that is way below what they're actually going to charge you
try fixing it yourself or get a new monitor
Doesn't that monitor retail for over 200? Sounds reasonably worth it to me, especially if the repair has a warranty on it.
Doesn't that monitor retail for over 200? Sounds reasonably worth it to me, especially if the repair has a warranty on it.
Oh I didn't see the part where they were like "might not work anyway lmao"
Yeah that's shit just save up for a new one.
Oh I didn't see the part where they were like "might not work anyway lmao"
Yeah that's shit just save up for a new one.
It's already out of warranty, so it couldn't hurt to open it up and take a look to see if the repair is simple.
It's already out of warranty, so it couldn't hurt to open it up and take a look to see if the repair is simple.
Mathematically speaking you should do it if E[X] > 0 with
E[X] = p * mc - rc.
p = probability of the repair being successful.
mc = cost of a working monitor in comparable condition.
rc = repair cost.
To answer your question though, you are already commited to ASUS. I don't think they'll refund shipping costs, so getting it back to have it fixed locally will most likely be more expensive, since not only would the local shop have to be cheaper, it'd have to be cheaper by more than what you already payed for shipping plus what you're going to pay for the inspection and shipping back to you.
A local shop is also far less likely to be able to get replacement parts.
Imho the "no guarantee" clause is for the case that they've missed more damage and the repair they'd done wouldn't be enough. Unless the product is EOL anything can be fixed, simply by swapping every part, so for you the worst case is that the repair might become more expensive.
You should check how much the repair including shipping and taxes would actually cost you at this point.
I could be mistaken with everyone else saying that a new monitor is only "110$ more" or "twice the price", but aren't you in Canada? It's 330 CAD for a new VG248QE. So anything below 165$ is half the price of a new one.
Mathematically speaking you should do it if E[X] > 0 with
E[X] = p * mc - rc.
p = probability of the repair being successful.
mc = cost of a working monitor in comparable condition.
rc = repair cost.
To answer your question though, you are already commited to ASUS. I don't think they'll refund shipping costs, so getting it back to have it fixed locally will most likely be more expensive, since not only would the local shop have to be cheaper, it'd have to be cheaper by more than what you already payed for shipping plus what you're going to pay for the inspection and shipping back to you.
A local shop is also far less likely to be able to get replacement parts.
Imho the "no guarantee" clause is for the case that they've missed more damage and the repair they'd done wouldn't be enough. Unless the product is EOL anything can be fixed, simply by swapping every part, so for you the worst case is that the repair might become more expensive.
You should check how much the repair including shipping and taxes would actually cost you at this point.
I could be mistaken with everyone else saying that a new monitor is only "110$ more" or "twice the price", but aren't you in Canada? It's 330 CAD for a new VG248QE. So anything below 165$ is half the price of a new one.
Those "may not fix it" terms are just legal speak to protect them.
If you pay the $120 they'll fix it.
I doubt you'll be able to find a local shop with the necessary expertise to fix a specialized LCD monitor, especially if one of the internal parts needs to be replaced.
I would pay them to fix it an be happy with my $110 144hz monitor.
Those "may not fix it" terms are just legal speak to protect them.
If you pay the $120 they'll fix it.
I doubt you'll be able to find a local shop with the necessary expertise to fix a specialized LCD monitor, especially if one of the internal parts needs to be replaced.
I would pay them to fix it an be happy with my $110 144hz monitor.
Agreed with TechDude. Every company will have something like that in their legal clauses, but if you've shipped them the monitor and they've given you a quote, that's what it will cost you. There is a very remote possibility that they'll replace the display and then find something else wrong, but in my experience (I've sent dozens of monitors in for various clients) the quoted cost is what they charge even if they have to replace more afterward.
I would just pay the $120 and take the functional monitor even if you intend to replace it in the next 6 months.
Agreed with TechDude. Every company will have something like that in their legal clauses, but if you've shipped them the monitor and they've given you a quote, that's what it will cost you. There is a very remote possibility that they'll replace the display and then find something else wrong, but in my experience (I've sent dozens of monitors in for various clients) the quoted cost is what they charge even if they have to replace more afterward.
I would just pay the $120 and take the functional monitor even if you intend to replace it in the next 6 months.
So I asked for them to remove the shipping cost and paid for the monitor.
I got an email the other day with a Purolator shipping number.
What
So I asked for them to remove the shipping cost and paid for the monitor.
I got an email the other day with a Purolator shipping number.
What