xoOk, I just finished talking to Nicell and brought up a couple of points to him, a lot that were ignored because there's nothing they can do, but I told him that these things would be foreseeable in the future.
One point was the captains and how there aren't enough. I was told that there are plenty of captains, and that pugs would not die. I gave a literal example that happened TODAY where 36+ players were added for a solid half hour and no singular captain was added up, and we had to wait for another pug to end for those captains to add up as one. I then proposed a solution to this by either auto-picking a captain after a certain amount of players added up, or asking for volunteers, and was then told to "not worry about it".
I then brought up the point about the skill-level of captains. Let me remind you that there are a lot of specific captains chosen to be captains, and the number of pug wins do not matter at the moment. Go ahead and look at the stats of the pug overview page, it's incredibly inconsistent on who and who doesn't have captain, and Nicell refused to explain this. I was told that a ton of people have captain and that people still complain about bad picks, and responded that he should just do an ultimatum and just make every high-skill level player or leader a captain. He disagreed, saying it was a bad idea, and I responded saying that if he thought it was a bad idea, to just do it to prove a point to these players, since all Platinum players have been asking this for a while. If he's wrong, a win for the service. If he's right, then he proves a point, and the playerbase will try to figure out another solution. He disagreed and told me to move on.
I brought up other issues that weren't a big deal like the site UI, and how the chat isn't really well properly placed, as it's a pop-up window that a lot of people don't even read, etc, but those aren't major things. (The site is in beta, but it's still potential to be an issue)
He disagreed with every possible issue I brought up EXCEPT for EU players being an issue, saying that it will be "looked at". That's it, that's all, and the conversation was ended right around there. Let me point out, though, that my rant towards nicell did include a couple of curse-words like "fucking", and was told that it "accusatory" because of that.
im sure he has better things to do than justify every single one of his design choices to every random nobody who cares enough to bitch