So during season 19 when I was playing in open I subscribed to 3 months premium. That week after I had open the subscription I had canceled it. So in august i got a notification saying that another payment has been made for 3 months premium, and after I had checked my esea account the expiration date was extended to November. I opened up a ticket with proof that I had canceled the ticket and after a few days esea closed the ticket without a response.Has this happened to anyone before? All I want to confirm now is if this system is still charging me I don't really care about a refund anymore.
ESEA auto charging after cancellation?
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So during season 19 when I was playing in open I subscribed to 3 months premium. That week after I had open the subscription I had canceled it. So in august i got a notification saying that another payment has been made for 3 months premium, and after I had checked my esea account the expiration date was extended to November. I opened up a ticket with proof that I had canceled the ticket and after a few days esea closed the ticket without a response.Has this happened to anyone before? All I want to confirm now is if this system is still charging me I don't really care about a refund anymore.
you need to make sure it's cancelled in your paypal recurring charges
you need to make sure it's cancelled in your paypal recurring charges
owlyou need to make sure it's cancelled in your paypal recurring charges
That's what I checked and when I opened up the page it had nothing recurring.
[quote=owl]you need to make sure it's cancelled in your paypal recurring charges[/quote]
That's what I checked and when I opened up the page it had nothing recurring.
That's what I checked and when I opened up the page it had nothing recurring.
ESEA disregards these kinds of tickets all of the time. Good luck getting a response out of them, because they won't ever believe that it's their fault that it recurred.
ESEA disregards these kinds of tickets all of the time. Good luck getting a response out of them, because they won't ever believe that it's their fault that it recurred.
It has been known to happen before, good luck getting it sorted out , because some people haven't been so fortunate. It usually has to be sorted out through paypall or the credit company if esea refuses to do anything.
It has been known to happen before, good luck getting it sorted out , because some people haven't been so fortunate. It usually has to be sorted out through paypall or the credit company if esea refuses to do anything.
I always had to cancel through paypal. Matter a fact, I think even ESEA website lists that in their facts if you search "premium paypal". https://play.esea.net/index.php?s=support&d=faq&id=117 that one lists a paypal website that should show you how to cancel, but the link seems to be broken. But you could probably search through paypal on how to cancel a subscription. Found this link - https://www.paypal.com/selfhelp/article/FAQ2058/1 .
I always had to cancel through paypal. Matter a fact, I think even ESEA website lists that in their facts if you search "premium paypal". https://play.esea.net/index.php?s=support&d=faq&id=117 that one lists a paypal website that should show you how to cancel, but the link seems to be broken. But you could probably search through paypal on how to cancel a subscription. Found this link - https://www.paypal.com/selfhelp/article/FAQ2058/1 .
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