got on cs go this morning, realized a lot of my skins were gone. when i went and checked my inventory, i noticed a lot of other stuff was gone, and then i saw this :(
idk how they got on my account but i have steam guard on and nobody got on my email (at least according to the gmail ip log)
is there anything i can do? afaik steam support doesn't really help in these kinds of cases unless you lose access to the account
got on cs go this morning, realized a lot of my skins were gone. when i went and checked my inventory, i noticed a lot of other stuff was gone, and then i saw this :(
idk how they got on my account but i have steam guard on and nobody got on my email (at least according to the gmail ip log)
is there anything i can do? afaik steam support doesn't really help in these kinds of cases unless you lose access to the account
Okay, just some clear up. Do you share computer with someone? Or do you share an apartment with someone. Is it a laptop? Have you been letting your laptop alone with strangers? Have you gone through a virus scan? Are you sure you haven't traded with someone in your friends list while you were drunk?
Give some more info, you can always make a support ticket and ask support for assistance.
Okay, just some clear up. Do you share computer with someone? Or do you share an apartment with someone. Is it a laptop? Have you been letting your laptop alone with strangers? Have you gone through a virus scan? Are you sure you haven't traded with someone in your friends list while you were drunk?
Give some more info, you can always make a support ticket and ask support for assistance.
hurrykannGive some more info, you can always make a support ticket and ask support for assistance.
You have to do this. I hope you already have at least started working with Steam Support, but if you haven't, go for it. Presuming someone just swiped your password and hijacked your inventory, Steam Support tends to have access to more than you can see and can probably restore your inventory.
[quote=hurrykann]Give some more info, you can always make a support ticket and ask support for assistance.[/quote]
You have to do this. I hope you already have at least started working with Steam Support, but if you haven't, go for it. Presuming someone just swiped your password and hijacked your inventory, Steam Support tends to have access to more than you can see and can probably restore your inventory.
hurrykannOkay, just some clear up. Do you share computer with someone?
no
hurrykannOr do you share an apartment with someone.
yes, 100% sure he wouldn't do anything like this
plus my lockscreen has a 26-char password and its auto locks after 5 mins
hurrykannIs it a laptop?
no
hurrykannHave you been letting your laptop alone with strangers?
no
hurrykannHave you gone through a virus scan?
running defender atm, then mbam when its done
hurrykannAre you sure you haven't traded with someone in your friends list while you were drunk?
the trade offer was at 9:21am on saturday. i was at my aunts from thurs-sat morning and i think i got home around 2pm
i definitely did not accept the trade
[quote=hurrykann]Okay, just some clear up. Do you share computer with someone?[/quote]
no
[quote=hurrykann]Or do you share an apartment with someone.[/quote]
yes, 100% sure he wouldn't do anything like this
plus my lockscreen has a 26-char password and its auto locks after 5 mins
[quote=hurrykann]Is it a laptop?[/quote]
no
[quote=hurrykann]Have you been letting your laptop alone with strangers?[/quote]
no
[quote=hurrykann]Have you gone through a virus scan?[/quote]
running defender atm, then mbam when its done
[quote=hurrykann]Are you sure you haven't traded with someone in your friends list while you were drunk?[/quote]
the trade offer was at 9:21am on saturday. i was at my aunts from thurs-sat morning and i think i got home around 2pm
i definitely did not accept the trade
VandhurrykannGive some more info, you can always make a support ticket and ask support for assistance.
You have to do this. I hope you already have at least started working with Steam Support, but if you haven't, go for it. Presuming someone just swiped your password and hijacked your inventory, Steam Support tends to have access to more than you can see and can probably restore your inventory.
i was about to, until i saw on the steam support page for stolen items
What is Steam's policy regarding items that were traded while an account was stolen?
Users are responsible for the security of their Steam accounts and computers, including the safekeeping of login information. It does not matter if a friend is using the account, or if the account was being borrowed by another user. It is up to the account owner to safeguard the account against such activities.
[quote=Vand][quote=hurrykann]Give some more info, you can always make a support ticket and ask support for assistance.[/quote]
You have to do this. I hope you already have at least started working with Steam Support, but if you haven't, go for it. Presuming someone just swiped your password and hijacked your inventory, Steam Support tends to have access to more than you can see and can probably restore your inventory.[/quote]
i was about to, until i saw on the steam support page for stolen items
[quote]What is Steam's policy regarding items that were traded while an account was stolen?
Users are responsible for the security of their Steam accounts and computers, including the safekeeping of login information. It does not matter if a friend is using the account, or if the account was being borrowed by another user. It is up to the account owner to safeguard the account against such activities.
[/quote]
Well, do check the scan output and I still recommend you talk out with the person you have been, who knows if he/she/it have been drunk and foolish. I mean be frank about it, you don't seem like a lad that wants your stuff to be taken and forgotten, right?
Well, do check the scan output and I still recommend you talk out with the person you have been, who knows if he/she/it have been drunk and foolish. I mean be frank about it, you don't seem like a lad that wants your stuff to be taken and forgotten, right?
nonisVandhurrykannGive some more info, you can always make a support ticket and ask support for assistance.
You have to do this. I hope you already have at least started working with Steam Support, but if you haven't, go for it. Presuming someone just swiped your password and hijacked your inventory, Steam Support tends to have access to more than you can see and can probably restore your inventory.
i was about to, until i saw on the steam support page for stolen items
What is Steam's policy regarding items that were traded while an account was stolen?
Users are responsible for the security of their Steam accounts and computers, including the safekeeping of login information. It does not matter if a friend is using the account, or if the account was being borrowed by another user. It is up to the account owner to safeguard the account against such activities.
Does this mean your friend is sharing your account?
[quote=nonis][quote=Vand][quote=hurrykann]Give some more info, you can always make a support ticket and ask support for assistance.[/quote]
You have to do this. I hope you already have at least started working with Steam Support, but if you haven't, go for it. Presuming someone just swiped your password and hijacked your inventory, Steam Support tends to have access to more than you can see and can probably restore your inventory.[/quote]
i was about to, until i saw on the steam support page for stolen items
[quote]What is Steam's policy regarding items that were traded while an account was stolen?
Users are responsible for the security of their Steam accounts and computers, including the safekeeping of login information. It does not matter if a friend is using the account, or if the account was being borrowed by another user. It is up to the account owner to safeguard the account against such activities.
[/quote][/quote]
Does this mean your friend is sharing your account?
hurrykannnonisVandhurrykannGive some more info, you can always make a support ticket and ask support for assistance.
You have to do this. I hope you already have at least started working with Steam Support, but if you haven't, go for it. Presuming someone just swiped your password and hijacked your inventory, Steam Support tends to have access to more than you can see and can probably restore your inventory.
i was about to, until i saw on the steam support page for stolen items
What is Steam's policy regarding items that were traded while an account was stolen?
Users are responsible for the security of their Steam accounts and computers, including the safekeeping of login information. It does not matter if a friend is using the account, or if the account was being borrowed by another user. It is up to the account owner to safeguard the account against such activities.
Does this mean your friend is sharing your account?
nobody should have access to my account but me, so no
edit: also i just noticed that my credit card details were removed from my account x_x
[quote=hurrykann][quote=nonis][quote=Vand][quote=hurrykann]Give some more info, you can always make a support ticket and ask support for assistance.[/quote]
You have to do this. I hope you already have at least started working with Steam Support, but if you haven't, go for it. Presuming someone just swiped your password and hijacked your inventory, Steam Support tends to have access to more than you can see and can probably restore your inventory.[/quote]
i was about to, until i saw on the steam support page for stolen items
[quote]What is Steam's policy regarding items that were traded while an account was stolen?
Users are responsible for the security of their Steam accounts and computers, including the safekeeping of login information. It does not matter if a friend is using the account, or if the account was being borrowed by another user. It is up to the account owner to safeguard the account against such activities.
[/quote][/quote]
Does this mean your friend is sharing your account?[/quote]
nobody should have access to my account but me, so no
edit: also i just noticed that my credit card details were removed from my account x_x
could someone have accessed your account remotely? through teamviewer maybe?
could someone have accessed your account remotely? through teamviewer maybe?
mbam came up with a pretty serious trojan, along with a bunch of log files with my passwords and other junk in it
make sure you scan your pcs regularly guys
case closed
mbam came up with a pretty serious trojan, along with a bunch of log files with my passwords and other junk in it
make sure you scan your pcs regularly guys
case closed