AdebisiOut of interest, when members of the community raise the communication issue directly to Valve ( I presume they have emailed or spoken to various members), what kind of response do they get? Does Valve acknowledge their lack of communication? Is it possible to ever get a live discussion with them about these issues at all?
Multiple people have had this conversation with Valve in-person (see the article for a list of people) and they've told us that they're reading the forums and silently collecting feedback. I personally have made posts on r/TF2 and gotten responses from people on the TF2 team. I think the reason that they talk to me is because I'm reasonable with my responses and respectful of their decisions.
the301stspartanDisclosing EVERYTHING they are doing in a comprehensive , official and 100% committal fashion to the community could possibly, maybe be a way to slightly increase some people's patience about nothing happening and maybe improve communication a little bit, but that ship has sailed and it won't happen and nobody cares if valve have privately said anything to anyone because everyone only cares about what they visibly do, which is nothing .
I disagree with the premise of your statement, which is that they've done nothing so far. They've created matchmaking when we wanted it, they've worked on that matchmaking system which is a 6v6 format, they've balanced weapons and classes to be better in competitive play, and they've promised that they'll address two of the nine broken classes in future updates.
If you're not paying attention or purposely trying to avoid looking for this kind of stuff, then yeah you'll miss it. But if you look for it it is there.
Also why would they 100% officially commit to competitive TF2? They don't even know if competitive TF2 will be successful. I don't think it's realistic or sensible for them to blindly throw away everything they've created just to appease the competitive community. I think it's smart for them, as businessmen, to create a game mode and then wait to see how the community reacts. If the community reacts in the same way that they did to other failed game modes, then they can just release a different game mode and try again. However, if they put something in writing like "We, Valve, will 100% throw money at TF2 until we're out of money" that would be insane.
They don't need us to be patient. The competitive community could all quit TF2 for Overwatch TODAY and Valve would be totally fine. They're more interested in creating the perfect product than they are in appeasing the vocal minority.