FlickerWell at least they listen to their community
2 friends of mine who were actually really invested into OW quit and said theres a lot of balancing issues as of now so I don't think they listened to the community in that regard considering they are adding another hero to the game. The last one got released 1 month ago.
They are not listening, they are actively pandering to the casual part of the community because they noticed theres more money to be made there. Competitive isn't generating much interest whatsoever.
I honestly doubt the pro's want another hero in place of balancing changes.