esea-shooter's Profile

ESEA-Shooter

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SteamID64	76561197974608015
SteamID3	[U:1:14342287]
SteamID32	STEAM_0:1:7171143
Country	Canada
Signed Up	February 24, 2014
Last Posted	July 16, 2015 at 10:22 PM
Posts	104 (0 per day)

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#23 ESEA S16 - half of the season in TF2 General Discussion

blinKStill dodging the compensation though! How about this. If there are server issues going on, why not put in a rule that allows us to run our own servers using the ESEA configs of course as long as both teams agree. Then we can just forward the scores to admins to input manually into the website. This would save your admins from being bombarded on bad nights and allow us to get our games done without having to wait hours upon hours to get a 10 minute match done with. Didn't even mention the client issues. It either goes really well or really horrible. There should be alternatives.

I would much prefer to fix the issues (as we do right now), than take the matches elsewhere. I doubt it takes hours, after hours to change a server on ESEA.

posted about 10 years ago

#20 ESEA S16 - half of the season in TF2 General Discussion

blinKESEA-ShooterblinKMy biggest grief is that we're PAYING for a service that isn't being delivered to the extent it should be. If two paid teams pay to play on a Dallas server they should be able to, otherwise reimburse them or give them a free month. Several matches this season (3-4) we've had to switch servers to Virginia or NYC due to routing or servers crashing due to bad coding. Now we know it's not done intentionally or your fault exactly, however as a paying customer we should be reimbursed due to the lack of service being provided. Sure, you guys switch the servers for us but we're still spending an extra hour of our time to wait for everything to be reconfigured just so we can play. So an 11:00 match scheduled days in advance ends up being a 12:30 match due to bad service. We understand stuff happens but you should do right by your customers who have stuck with ESEA throughout it all and send something our way. Coupons, free months, whatever.

Summarize:
1) Servers crashing
2) Bad routing for a lot of people with mixed isp's
3) Not many people use VA/NYC so you should get more Illinois servers for use
4) Time wasted due to having to deal with above issues

Killing is a really good admin and does his best to keep everything together but he's only one man and he needs help. I know that tri was recently added as an admin but he's far from where Killing is. Tri really needs to be brought up to speed so he can be as useful as Killing is when crunch time hits. They're both timely but tri simply doesn't know how to do half the stuff Killing does from my experiences with him.

Also medic stats would be nice since they're implemented in pretty much every other tf2 stat recorder now. SizzlingStats would be a good place to start.

Thanks for reaching out to us Shooter. Happy Easter!
I've seen your ticket about the servers crashing, that's resolved. The bad routing, I've said countless of times, open a game server routing ticket, and include the details asked, sometime ESEA can fix it. Noted the Illinois idea. Pretty sure it doesn't happen THAT often that you need to switch servers, but I'll look into that.

David's still learning how things are done, and what to do in different situations, but keep in mind that Joey has about ~5 years of experience, David only joined ESEA 3 months. He does a very good job, nonetheless.
I understand it all gets resolved - in time - but it doesn't change the fact that the services weren't being properly delivered to paying customers when it was supposed too. So we, as the consumer, get what in return for having to deal with the issues that weren't quickly fixed (As I stated we switched locations 3 maybe 4 times). Everything was addressed except for the compensation factor for the individuals who stick by the league even while cevo is trying to push through. I think a little empathy goes a long way and some free premium codes, something to that effect, would be a nice gesture to maintain your player base (and more importantly, get the ones back that switched over to cevo). I thought we were turning over a new leaf. Trust and treating your customers like family is the best way to run a business. If you were a pizza guy, and said the delivery would come in 20 mins, and it takes 1 1/2 hours, would you compensate the customer in some way who waited forever for their food? I think so. Otherwise you'd more than likely lose the customer (SEE:CEVO). I commend you for your efforts in getting everything straightened out and I also want to thank you for listening to us Shooter.

I'd also like to say one final thing. Combining the main/im divisions was a great move and it's paying off. Not too many teams died early and the competition is pretty good amongst the top 10 teams. It was definitely a better alternative than cancelling the league altogether. So congrats on that success. The competition in ESEA is still far superior than CEVO which is also a good thing that you should work off of. That's what keeps me coming back at least.

The goal is to have main back next season :)

posted about 10 years ago

#17 ESEA S16 - half of the season in TF2 General Discussion

CHEERISSESEA-ShooterCHEERISSWhy dont we have more chicago servers (and total number of available league servers)? Like for this upcoming Thursday I can only pick from one server (dal99). So I have to pick another day to play? I submitted a ticket a day ago, but no one has responded... help.

Pretty unacceptable for a paid service in my opinion.

Edit: now its saying there are no servers available for thursday between 830cst and 10cst. :/
What's the ticket number?ticket no: 155665

Joey/David will help you with that, but usually a ticket opened on a Saturday afternoon is replied by the Sunday night. Sorry about that!

posted about 10 years ago

#14 ESEA S16 - half of the season in TF2 General Discussion

blinKMy biggest grief is that we're PAYING for a service that isn't being delivered to the extent it should be. If two paid teams pay to play on a Dallas server they should be able to, otherwise reimburse them or give them a free month. Several matches this season (3-4) we've had to switch servers to Virginia or NYC due to routing or servers crashing due to bad coding. Now we know it's not done intentionally or your fault exactly, however as a paying customer we should be reimbursed due to the lack of service being provided. Sure, you guys switch the servers for us but we're still spending an extra hour of our time to wait for everything to be reconfigured just so we can play. So an 11:00 match scheduled days in advance ends up being a 12:30 match due to bad service. We understand stuff happens but you should do right by your customers who have stuck with ESEA throughout it all and send something our way. Coupons, free months, whatever.

Summarize:
1) Servers crashing
2) Bad routing for a lot of people with mixed isp's
3) Not many people use VA/NYC so you should get more Illinois servers for use
4) Time wasted due to having to deal with above issues

Killing is a really good admin and does his best to keep everything together but he's only one man and he needs help. I know that tri was recently added as an admin but he's far from where Killing is. Tri really needs to be brought up to speed so he can be as useful as Killing is when crunch time hits. They're both timely but tri simply doesn't know how to do half the stuff Killing does from my experiences with him.

Also medic stats would be nice since they're implemented in pretty much every other tf2 stat recorder now. SizzlingStats would be a good place to start.

Thanks for reaching out to us Shooter. Happy Easter!

I've seen your ticket about the servers crashing, that's resolved. The bad routing, I've said countless of times, open a game server routing ticket, and include the details asked, sometime ESEA can fix it. Noted the Illinois idea. Pretty sure it doesn't happen THAT often that you need to switch servers, but I'll look into that.

David's still learning how things are done, and what to do in different situations, but keep in mind that Joey has about ~5 years of experience, David only joined ESEA 3 months. He does a very good job, nonetheless.

posted about 10 years ago

#13 ESEA S16 - half of the season in TF2 General Discussion

CHEERISS@kuza really that is crazy. I have never had a ticket unresolved. I just expected a faster response.

+ESEA - On the other hand, I feel tri has been doing an amazing job. I definitely appreciate his fast responses.

bleh ESEA - I wasnt so thrilled about when we played him (tri's team), with half our team with 120+ ping. And he didnt inform me about being able to submit a ticket to get a new server. I just thought that b/c everyone could not agree on a server we had no other options. Then afterwards tri told me we could have... but that was a mistake on my part. I should have read the rules to their entirety to know that. So FYI if you have some bad ping issues in future matches.

Can't say it more, but read your league rules :)

posted about 10 years ago

#12 ESEA S16 - half of the season in TF2 General Discussion

CHEERISSWhy dont we have more chicago servers (and total number of available league servers)? Like for this upcoming Thursday I can only pick from one server (dal99). So I have to pick another day to play? I submitted a ticket a day ago, but no one has responded... help.

Pretty unacceptable for a paid service in my opinion.

Edit: now its saying there are no servers available for thursday between 830cst and 10cst. :/

What's the ticket number?

posted about 10 years ago

#4 ESEA S16 - half of the season in TF2 General Discussion

TerywjNothing out of the ordinary thus far. But is my team going to get awarded the ffw from this match or will we always be missing a match in the overall standings..

http://play.esea.net/index.php?s=stats&d=match&id=3637315
http://play.esea.net/teams/68718

Fixed that for you, but it could've been completed via a Support Ticket on the website :)

posted about 10 years ago

#1 ESEA S16 - half of the season in TF2 General Discussion

ESEA is about at the half of the season (or so), and I figured it would be the proper time to make this thread.

I would like to know the general feedback of your S16 (good or bad stuff), and how ESEA can improve on that. I know we've had some issues (everything that I'm aware is fixed, I believe), but maybe ESEA missed some?

Let me know :)

P.S. ESEA will announce the playoff info (# of teams, and dates), very soon!

posted about 10 years ago

#55 ESEA is shit in TF2 General Discussion

jazzysteppSo are these servers actually ESEA-owned servers or are they rented from somewhere?

Servers are ESEA-owned servers

yankeeESEA-ShooterRegarding this, ESEA has been reviewing it internally, and we believe we found the problem. It was only happening to a select number of servers, and not all TF2 servers (thus why you saying VA was fine). Again, anything like this must be logged (via ticket), so it helps the developers find the issue with real info, instead of hearsay, and no actual information. :)
Did you find issues predominantly in Texas servers? We had three different Texas servers crash on us before tri got us moved to Illinois and the problems resolved.

Did you open a ticket? ;)

posted about 10 years ago

#52 ESEA is shit in TF2 General Discussion

Lunacideour last 2 matches crashed on the start of the match, and i randomly get 140 ping to chicago and dallas esea servers during matches

daily reminder this is a paid service

Please open a ticket, and include a traceroute for the ping issue.

blinKWe had issues a few weeks this season I submitted a ticket. Shooter is aware of the issues and they're looking for fixes. I don't know why the Illinois servers have been yielding such high pings, also it seems when people ready up the servers randomly crash. Could be an error in the client coding. Nonetheless its been a little crazy this season. Virginia has been perfect though as far as servers go, i'd switch there if you're having issues with Illinois.freakinyeah we had a server crash on rollout when it was tied 1-1, had to replay the entire thing and ended up losing 5-0. Judging by how hard they beat us the second go round we would've lost either way, but we still got gypped out of a round we took perfectly legitimately. Doesn't really matter, but it was still pretty offputting

Regarding this, ESEA has been reviewing it internally, and we believe we found the problem. It was only happening to a select number of servers, and not all TF2 servers (thus why you saying VA was fine). Again, anything like this must be logged (via ticket), so it helps the developers find the issue with real info, instead of hearsay, and no actual information. :)

posted about 10 years ago

#58 How many people are crashing with the ESEA client? in TF2 General Discussion

I sent the link of this thread to our client specialists :)

posted about 10 years ago

#50 How many people are crashing with the ESEA client? in TF2 General Discussion

PapaSmurf323Shooter some of these ppl think you are hitler or something

Why? :(

posted about 10 years ago

#3 Client Issues in Q/A Help

#2 is right !

posted about 10 years ago

#48 How many people are crashing with the ESEA client? in TF2 General Discussion

PapaSmurf323shooter is nowhere to be found on the forums and everyone has to put up with the same shit from every season beforeESEA-ShooterI don't always follow what happens on this site, but anyone is welcome to send me a message on ESEA, if I need to be messaged. That's probably the fastest way to reach me.

Hello!

Anything client related should be done through a ticket. Include as much information as you can, and the client specialists will help you (I'll see what I can do if I receive ticket numbers!).

posted about 10 years ago

#92 ESEA S16 - Last day to register in TF2 General Discussion

serv0ESEA-Shooterserv0ESEA-Shooterserv0When are we getting our main prize money?? You said checks would be sent out ~1 week ago.
Did ALL your team members fill out the documents, and sent it back?
Yes, about a week and a half ago.
What's your team link?
http://play.esea.net/teams/69736

A lot of checks are going to be mailed Monday morning, so I think yours is in that wave :)

posted about 10 years ago

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