- put the rank/medal on the main menu alongside the casual level badge to remind people it exists. And to annoy people enough to the point they play it to get a cool medal
- give "real" incentives to play/rank up (aka you give them some basic hats and skins at x rank/x wins/x wins w class)
- don't force graphic settings. Big part of our playerbase are children using the family laptop to play free games. MM isn't accessible for some okay PCs, unplayable for them. I remember playing MM at 9 fps on my laptop when it had just been released
- option of solo+duoqueue OR 6 stack. similar to LoL (afaik). seperated games.
- map pool should be good, but appeal to casual players. KotH is a good middleground, but stopwatch pl should be good enough as well. ofc 5cp should still be used, but shouldn't dominate the pool
Rant about class identity and rebalancing
You'd need at least one (probably 2) more viable supports. In case of TF2 there's no way new classes will be made. This would mean scrapping the kits of existing classes and rebuilding them. engineer, pyro, medic probably
Ironically you'd be making classes that would end up somewhat similarly to OW's support line-up.
basic medic, a moira-like pyro replacement and a mobile dispenser healing aura like lucio
Then you add a Damage and a Healer check box. Matchmaker now more easily puts either 1 or 2 support players on each team that actually want to play a healer