5 months later. The saga continues.
So, I decided after 15 years of service, it's time for my bed to go. Went bed shopping, bought a new bed. Why, what does this have to do with Frontier internet? You may ask - well, strap in, I'll tell you.
The bed man offered me free delivery through a third party. Ok great that's awesome. They would even set it up. The day arrives, Saturday at 9 am. They call that my bed is there, but oh no, something weird has happened. *Somehow* my phone line that stretches from the pole, across my driveway, to my garage has gotten knocked down and is lying on the ground! Who knows how that could happen, but those lovely drivers they didn't want to drive over it.
It was patently obvious to me that they didn't notice the phone line and their big box delivery truck had, in fact, caught and torn down my phone line. It pulled 3 lag screws out of my brick masonry, as well as several other screws, zip ties, and various phone accoutrements - but miraculously my internet still worked! Luckily, they noticed what they had done before the ripped the lines clean out of the phone cable box outside my house. I'll just call frontier and see if they will get somebody to come back out here and pull the line up out from in front of my house and my driveway.
I call, and strangely don't have to wait at 9 am this time 5 months later. Good I think. But apparently live wires laying on the ground and blocking my driveway aren't a priority project because they tell me that nobody can be out there to fix it until January 2 - a full 5 days later and there's nothing for it.
So I decide to change tactics. I have to move those lines because I can't get my car out with them as they are. I call the Sheriff. He comes out and confirms that it's only a phone line (damn! had it been electrical the electric company would've been here in like 5 minutes) and that it isn't a hazard to me because you can touch live phone wires without much risk so long as you don't have phone service (this I did not know) - so I'll just have to wait until Jan 2, or hook them back up myself if I wanted to.
Called my brother-in-law and a friend, and we had the holes in the masonry patched, new lag screws in, and the line back up as it was in less than 20 minutes. There's a hole in the soffit from one of the screws, but after calling the delivery company they agreed they would make it right and compensate me for any expenses.
I seriously am excited to call them tomorrow and tell some poor tech support person I rehung my wires myself and that I've sent them an invoice for parts and labor.