Hey i was wondering if anyone could help me with an issue with my mom's laptop. I'm going to keep looking for answers online but i'll leave this here in case anyone can help.
Basically, on boot before login, the screen turns grayish black which indicates that the monitor and videocard are working also concluding that its probably a software issue. I tried doing a pc refresh and a restore point but the problem is that her microsoft account password isn't working.
Not sure what happened to the registry files but obviously something fucked up and her password doesn't work, i tried changing it on my computer but its def just the laptops issue.
My last resort would be to reset it but she isn't too keen to do that. It's a vicious cycle where I want to perform certain things on the laptop requiring her administrator account that isn't working, and to create a local account to use instead requires the laptop to boot up.
Thanks if anyone helps out
Hey i was wondering if anyone could help me with an issue with my mom's laptop. I'm going to keep looking for answers online but i'll leave this here in case anyone can help.
Basically, on boot before login, the screen turns grayish black which indicates that the monitor and videocard are working also concluding that its probably a software issue. I tried doing a pc refresh and a restore point but the problem is that her microsoft account password isn't working.
Not sure what happened to the registry files but obviously something fucked up and her password doesn't work, i tried changing it on my computer but its def just the laptops issue.
My last resort would be to reset it but she isn't too keen to do that. It's a vicious cycle where I want to perform certain things on the laptop requiring her administrator account that isn't working, and to create a local account to use instead requires the laptop to boot up.
Thanks if anyone helps out
You can try to use net user to reset the password or turn on the Administrator account.
http://www.computerperformance.co.uk/win8/windows8-administrator-activate.htm
http://pcsupport.about.com/od/windows-8/a/reset-password-windows-8.htm
If you can't access anything on it, you're going to need to reformat. See if you can pop out the hard drive and put it in another computer (don't boot from it) to salvage all her data, then when you reformat it'll be almost the same as how she left it.
If you can't access anything on it, you're going to need to reformat. See if you can pop out the hard drive and put it in another computer (don't boot from it) to salvage all her data, then when you reformat it'll be almost the same as how she left it.
ophcrack - download the img, burn it to CD/DVD or make it a bootable usb and boot from it. I believe it cracks up to 14 character passwords.
Did you originally setup the account as a local account and then changed it to a microsoft account later?
ophcrack - download the img, burn it to CD/DVD or make it a bootable usb and boot from it. I believe it cracks up to 14 character passwords.
Did you originally setup the account as a local account and then changed it to a microsoft account later?
no she set it up as a microsoft account. dang didn't see ur post moose i ended up resetting and salvaging the data on my shitty 200gb hdd which barely holds my stuff. thanks tho and i don't think the pass was changed just the registry files on the laptop were lost and it didn't accept any passwords
no she set it up as a microsoft account. dang didn't see ur post moose i ended up resetting and salvaging the data on my shitty 200gb hdd which barely holds my stuff. thanks tho and i don't think the pass was changed just the registry files on the laptop were lost and it didn't accept any passwords
was going to recommend using HBCD/UBCD to reset the password but apparently something with windows 8 is different from previous versions so it doesn't work. honestly if you don't feel like spending a ton of time trouble shooting just backup her data and reinstall windows. she might even have a boot partition on there already for a fresh install as well
was going to recommend using HBCD/UBCD to reset the password but apparently something with windows 8 is different from previous versions so it doesn't work. honestly if you don't feel like spending a ton of time trouble shooting just backup her data and reinstall windows. she might even have a boot partition on there already for a fresh install as well