I've played shana pugs back when i lived in asia and it's really a shitfest. They have a shit system where once there are 12 players, everyone joins spectator and the last two to join are forced to play medic. Then they take turns picking players, and once the players are picked, the players are left to argue about what classes they get to play. Usually in the class picking process the div1 players always get their pick (because they're well known and everyone knows them and shit) whereas the newbies have to play whatever class is left, and if they aren't happy with their class they either have to stick with it, get kicked, or leave on their own. During the game, if the player performs badly, a better player would usually say "alright man get off scout switch with me" and if they are unwilling to change they'll either flame them for the rest of the pug or kick them. I've experienced first hand hearing toxic teenage div3 players (who aren't that much better than the newbies) yelling "omg medic waht u dooinnnnn" "kick this guy pls" "why u so baaad" "MEDIC ARROW MEEE" "OMG WHY U DROP MEEEEE MEDIC PLSSS" in mumble at newer players, and a lot of the times when one team is rolling the other 3:0 players on the losing end would just leave and then spectators would join and offclass and shit, then at the very end everyone just leaves before the pug even ends. The worst part is that the moderators are almost always there, but they almost never do anything about these problems. Sometimes when the offclassing and shit starts, an admin would join and troll too. It was a nightmare lol.